Trust & Safety
A safer home for storytelling.
StoryNest™ was built with safety, privacy and integrity as founding requirements — not features added later. Here is what that means, in practice.
- T&S response
- < 12 hrs
- Audit coverage
- 100% privileged actions
- AI keys
- BYOK-first
- Encryption
- TLS 1.2+ / AES-256
Commitments
What we owe our community.
User safety
Zero-tolerance rules on harassment, hate speech, threats and content sexualising minors — with 24×7 review.
Content safety
Age-gated catalogs, mature-content warnings, and a distinct Kids library with parent-managed access.
Privacy
Minimum data collection. RLS-first database. User-managed consent. Full data export & deletion.
Security
Independent pen-tests, dependency scans, secret scanning and enforced two-factor for admins.
Platform integrity
Bot & fraud detection, review-bombing protections, and vote-manipulation controls.
Responsible AI
BYOK-first providers, opt-in author training, no content training without consent, and a public model catalog.
By the numbers
The safety framework at a glance.
12 hrs
Critical report SLA
100%
Privileged actions audited
30+
AI providers supported
0
Ads targeting minors
Kids
A safer library for children.
Age-appropriate catalog
Kids' content is curated by a dedicated review team, with age-band labels (3–5, 6–8, 9–12) and mature content blocked at the platform level.
Parent-managed accounts
Kid profiles are linked to a parent account for approvals, screen-time and content limits — never a standalone social account.
Report
Report abuse, unsafe content or a security issue.
- 01
Abuse & harassment
Use the three-dot menu on any surface, or email trust@storynest.com.
- 02
Copyright
Use our DMCA form; complete notices are actioned in 3–5 business days.
- 03
Security research
Coordinated disclosure at security@storynest.com. We credit responsible researchers.
- 04
Minors & imminent harm
Escalated within 12 hours; contact local emergency services first if there's immediate risk.
Trust is a promise. We keep it in writing.
For the specifics of how we handle your data, see our Privacy Policy. For accessibility commitments, see the Accessibility Statement.